Refund Policy

Last updated: August 31, 2026

This Refund Policy explains when and how you can request a refund on GraceMembership. We aim to be fair, clear, and honest about what is refundable and what is not, so you can make informed decisions before you buy.

1. Membership Refunds

1.1 First Payment — 14-Day Refund Window

If you sign up for a paid membership tier (Starter, Plus, Premium, or any custom plan) and are not satisfied, you may request a full refund within 14 days of your first payment. To qualify:

• The refund request must be submitted within 14 calendar days of the initial charge.
• The refund applies only to the first payment made on that membership.
• Once refunded, your membership access will be revoked immediately.

1.2 Recurring Renewals — No Refunds After the First Month

Because memberships auto-renew, we strongly encourage you to cancel before your next billing date if you no longer wish to be charged. You can cancel at any time directly from your account settings.

1.3 How Cancellation Works

• You can cancel your membership at any time from your account settings.
• When you cancel, your access continues until the end of the period you have already paid for.
• No further charges will be made after cancellation.
• Cancelling is not the same as requesting a refund — cancellation stops future charges, while a refund reverses a past charge (only available within the 14-day window on your first payment).

1.4 Upgrades and Downgrades

If you upgrade to a higher tier mid-cycle, the price difference is prorated for the remainder of your current billing period. If you downgrade, the change takes effect at the start of your next billing cycle; we do not issue partial refunds for the current period on downgrades.

2. Shop Refunds

2.1 Digital Products (Ebooks, Guides, Downloads)

Digital products are delivered instantly and are generally treated as final once the download link has been accessed or the file has been downloaded. However, we will provide a refund within 14 days of purchase if:

• The file is corrupted, incomplete, or otherwise unusable.
• The file materially differs from what was described on the product page.
• You are unable to access the download after payment and our support team is unable to resolve the issue.

Refund requests for digital products based on personal preference or a change of mind cannot be granted once the product has been accessed.

2.2 Physical Products

Physical items are refundable under the following conditions:

• The refund request must be submitted within 14 days of delivery.
• The item must be returned in unused, resalable condition, in its original packaging where applicable.
• Return shipping is the responsibility of the buyer, unless the item was damaged in transit, defective, or the wrong item was sent.
• Once we receive and inspect the returned item, we will process your refund within 5–10 business days.

If your item arrives damaged or defective, please contact our support team within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or full refund at our cost.

2.3 Affiliate Products

Products purchased through affiliate links are transactions between you and the third-party retailer. Any refund requests for those items must be directed to that retailer, in accordance with their own return and refund policies. GraceMembership does not process those payments and cannot issue refunds on the retailer's behalf.

3. Tips & Donations

One-time tips and recurring monthly tips are considered voluntary contributions that directly fund the ministry's ongoing work. As such, they are non-refundable.

The only exceptions are:

• Unauthorized charges: If a tip was made without your authorization (for example, someone else used your card), please contact us immediately and we will investigate.
• Duplicate charges: If you were accidentally charged twice for the same tip due to a technical error, we will refund the duplicate.

Recurring tips can be cancelled at any time from your account settings. No further charges will be made after cancellation, but past tips already given are not refundable.

4. Failed or Declined Payments

If a recurring payment fails (for example, because your card was declined or expired), you will receive an email with the reason and a link to update your payment method. Your access may be paused until payment is successfully processed. A failed payment does not create a debt — you can simply update your card, resume, or cancel your membership.

5. How to Request a Refund

To request a refund, please:

1. Log in to your GraceMembership account.
2. Open a support ticket through the Support page.
3. Include your name, the payment date, the amount, and the reason for your refund request.

Alternatively, you can email us at support@gracemembership.com.

We aim to respond to all refund requests within 2 business days, and to process approved refunds within 5–10 business days back to the original payment method via Stripe. The time it takes for the refund to appear on your statement depends on your bank or card issuer.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues can be resolved directly and quickly. Filing a chargeback without first contacting us may result in your account being suspended pending resolution.

7. Refund Summary Table

Purchase Type	Refundable?	Window
First membership payment	Yes, in full	14 days from first charge
Membership renewals (after first month)	No	—
Digital products	Only for genuine problems (corrupt file, wrong product, access failure)	14 days from purchase
Physical products	Yes, unused and returned	14 days from delivery
Damaged/defective physical items	Yes, full refund or replacement	7 days from delivery
Affiliate products	Handled by the third-party retailer	Per retailer's policy
Tips / donations	No (except unauthorized or duplicate charges)	—

8. Consumer Rights

This Refund Policy does not affect any statutory rights you have under the consumer protection laws of your country of residence. If those laws provide you with rights beyond what is described here, those rights apply.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply only to purchases made after the updated policy takes effect. Purchases made before the change will be governed by the policy in effect at the time of purchase.

10. Contact Us

If you have questions about this Refund Policy, please contact us:

• Email: support@gracemembership.com
• Support: through the Support ticket system in your account